Change Management: The 5 Step Action Kit (Leaders in Management)

Designed as a toolkit, this practical guide contains techniques for managers to bring about change that will have long-lasting effect. Illustrated throughout with examples, the book gives details of the purpose and method of operation of many of the most popular change management tools being used by top organizations. The CD-ROM supplement contains ready-to-use pro forma documents, graphics and checklists, worked examples and directories for each chapter.