Delivering Value Using Business Process Management (BPM): A Practical Management, Business, Operational, Organizational and People View of Process Improvement

The book focuses on management, operational and business perspectives on the fundamentals that drive process performance, and what to do about improving it, rather than the more technologically heavy approach, employed by many. It dwells extensively on physical process, workflow, workload, employee capacity, and the often neglected organizational and people issues that underpin process performance in many industries and verticals. It includes a practical toolkit of easily understood techniques that any process manager or process specialist can take away and use immediately to get results. It also includes an overview on how to utilize processes simulation software to improve process performance. Finally it includes discussions on the internal organizational and political aspects of process improvement. Considerations which are often ignored in many texts, yet which often are the make or break factors in succeeding at process improvement. This text will also be especially useful for both IT professionals and process improvement specials seeking to understand why many process improvement projects end in failure.