Discovery Design: Design Thinking for Healthcare Improvement

Discovery Design is a handbook for healthcare innovators who want to address the most important challenges facing patients, families, clinicians, and healthcare organizations. Leveraging the best thinking from the worlds of design thinking, risk management, healthcare improvement, and business strategy, Discovery Design will walk you through eight actionable steps for developing meaningful solutions that create impact and value in patient care. Clearly structured and rich with examples and illustrations, Discovery Design will empower you and your team to take on complex problems with the creativity, precision, and practical wisdom necessary for creating lasting change in healthcare environments. We welcome you to discover design! ***CREDITS*** Editor - Barry Katz Authors - Simon Mawer, Rob Lister, Kara Harrington, Lucie Richter, Svava Atladóttir. Foreword - William Burnett Discovery Design is a collaboration between The Risk Authority and Future Medical Systems. TRA is the risk management group serving the Stanford University health system. We specialize in equipping healthcare organizations with the data-science, design thinking, and business strategies necessary to generate and sustain quantifiable improvements in the safety, experience, and costs of care. FMS is a unique design and development consultancy dedicated to creating new healthcare experiences. We practice a systems-led approach, inspired by our users' needs to create solutions that deliver improved care, reduced risk, and better outcomes. ***PRAISE FOR DISCOVERY DESIGN*** "If design thinking has always baffled you, this book is the key to unlock its potential." Larry Chu, MD, Executive Director, Stanford Medicine X "The pragmatic experience and design thinking passion captured in this handbook will help teams discover a path forward, powered with empathy and insight, navigating the realities of working inside healthcare systems. "-Katja Battarbee, Principal, Innovation Practices, Intuit "Discovery Design provides a scalable framework that is vital to those looking to generate measurable impact in health and medical domains." Farzad Azimpour, MD, Director of Health, IDEO "Discovery Design is a powerful model for designing care that works by emphasizing the needs of people: the patient, the care team, and management. More than that, it's a guide for improvers to successfully navigate the unique challenges of improving care." David Pickham, Ph.D., RN, FAHA, Executive Director, Research, Stanford Health Care "In these pages, healthcare professionals will find a credible companion for understanding complex problems in a new light, creating higher performing processes, and better outcomes." Mary Beth Kelly, RN, BSN, Corporate Director, Patient Safety, and Risk Management, AtlantiCare "Discovery Design meets us right where we're at: Powerful new tools for improvement and the hard-won wisdom needed to do it." Tim Bowers, MS, CIC, CPHQ, Director, Quality & Safety, Inspira "I'm making this required reading for my students." Cosima Gretton, MD, Product Manager, Karius; Teaching Fellow, University College London "From the first project meeting, we could tell this approach was different and a welcome complement to other improvement methodologies. It provided a sensitivity that helped articulate the needs at the frontline in new ways. I recommend it to anyone seeking to spark empowered change." Shannon Feehan, MSN, RN, CPN, Nurse Manager, Stanford Children's Health