Hotel Management and Operations

Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.

Providing a solid introduction to every aspect of hotel management, this Fourth Edition:

• Presents new readings on security and human resources
• Covers all hotel departments, from front office to finance, marketing to housekeeping
• Links advanced theory with real-world problems and solutions
• Features "As I See It" and "Day in the Life" commentary from young managers

Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry.

Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.