Retail Therapy: Making Strategic Relationships Work

“This book is very well written and entertaining, and it gets behind the scenes to show how large retailers operate, from customer relations to creative accounting. Why can't all business books be this much fun to read?” – Julian Richer, Chairman, Richer Sounds Ltd

“Retail Therapy is an excellent study of the issues confronting retailers and their suppliers...[it] provides some practical solutions so that retailers and suppliers can work together to deliver a better offer to their customers.” – Stuart Rose, Chief Executive, The Arcadia Group 

“If you think this book is just another 'retail primer', think again. This is a stimulating book that places retail in the wider context of good business practice...If this book has an underlying theme, it is that 'there really is a better way out there', something I have believed in all my career