I love this book. You can get something useful just by randomly opening it to any page, though I strongly suggest reading it start to finish, and then again with a highlighter! I was looking forward to this book for some time, though a little skeptical given: A) the bold promise of the book and B) this is a topic my own work centers around, so my bar was set quite high. But after spending time with the book, I believe it will be a *HUGE* help to anyone who takes the messages within it seriously.
It's a playful book on a playful topic, but that doesn't mean it isn't powerful. The author has done an amazing job of synthesizing research and implementation ideas from a wide range of domains, all devoted to one goal: creating sustainably engaging user experiences. He manages to do this while including a topic that I typically do NOT like: gamification. However, the author understands the deep implications of how these (game mechanics) techniques can be used, and stays focused on a user-centered context (as opposed to pure marketing-driven manipulation).
This book may look like yet another superficial "make things fun" or even "delightful customer experiences" book, but it's much more. If you want to give your users richer experiences at every level from initial exposure to more advanced use, and create users/customers more likely to stick around and grow with the product, I recommend this book. It's the only book I have found that summarizes these topics in a useful, actionable, way.
Footnote: I was shocked to find my name listed in the credits as an "inspiration" for the topic. I don't know the author, and I would have been extremely disappointed if the book failed to live up to its promise, given my "association" with it. Read more ›