The Customer Experience

It All Begins & Ends with… The Customer Experience *Have you ever Wondered what it would be like if All your Customers Loved the way you Serve them & Constantly Raved about You to Others? *Can You Imagine if You had the Perfect Team, Delivering Amazing Customer Service, Consistently, to your Appreciative, Valued Customers? *And How would You Feel if your Business was Booming, because the Experience your Customers have when they Engage Your Business was Above and Beyond Anything that they Could Experience Elsewhere? That’s what 'The Customer Experience' will do for you and Your Business Chapter 1. Energy & Emotion------Touchpoints Chapter 2. Envisionment---Create the Vision Chapter 3. Employment---Attract Your A-Team Chapter 4. Empowerment--Equip & Train the Team Chapter 5. Enlistment----Ask for their Commitment Chapter 6. Environment-Creatively Control the Surroundings Chapter 7. Expectations-Of Self, Team & Customers Chapter 8. Engagement-Engaged Employees will Better Engage Your Customers Chapter 9. Energy & Emotion-Happiness Chemicals Chapter 10. Empathy-See, Hear, Feel what Your Customers do Chapter 11. Excellence-Setting the Standard Chapter 12. Execution-Putting it all together=The Experience Chapter 13. Evaluation-Inviting Feedback & Telling Others Chapter 14. Enrichment (of others)-Contribution/ Giving Back "What I love about this book is the step-by-step process Christoff has mapped out for elevating the customer experience by teaching us to emotionally understand and connect with the customer. While this might look like a book, it should be considered a tool to raise the standards for your customer service experience. Christoff has masterfully decoded the components for what creates an exceptional customer experience, thus showcasing his mastery in this subject.” Beejel Parmar, Business Development & Progress Coach, Keynote Speaker “This book is a great read! The concepts Christoff offers about energy and customer service are spot on. I believe this book is the key to helping companies create a culture for their employees that takes the customer experience to another level that will show up on the bottom line. A rising tide floats all boats!” James Dentley, International Speaker, Business Strategist & Author of The Five Frequencies of High Performance