The Enthusiastic Employee - How Companies Profit by Giving Workers What They Want

“This second, updated edition of The Enthusiastic Employee takes the art and science of enterprise management to the next stage. I recommend it enthusiastically to all business leaders seeking to build the morale, loyalty, and performance of employees at all levels.”

–Richard Parsons, former Chairman and CEO of Time Warner

“All CEOs should consider the common sense, data-driven, time-tested suggestions contained in The Enthusiastic Employee. This is a book for any industry and applies to all generations of employees. The authors’ emphasis on an open and collaborative culture that focuses on customer needs is spot on and their data and case studies of the business impact of that culture cannot be ignored. If you want one comprehensive book this year on leading and managing people, this should be your choice.”

–Steve Bennett, President and CEO–Symantec

“Stop demotivating your employees! How true. The Enthusiastic Employee shows precisely how to do that through policies that unleash, rather than dampen, employee motivation and enthusiasm. Based on their extensive research, the authors offer clear insights into what makes people tick and how those insights can be put into practice. This book is a must read for all HR and line leaders unhappy with mediocre–or even “pretty good”–performance.”

–Victoria Berger-Gross, Senior Vice President, Global Human Resources–Tiffany & Co.

“David Sirota was in many ways one of the best advisers I ever had. He was made wise in management by years of listening to (and learning from) workers. There are lots of books of business advice; I recommend this one, and its author and able new co-author, Douglas Klein.”

–Donald E. Graham, Chairman and CEO–The Washington Post Co.

“I would strongly recommend this book to any senior Human Resources leader or line executive interested in effective approaches to the management of people. David and Doug have woven a compelling storyline, backed by voluminous research evidence, that is easy to understand and absolutely impossible to ignore. They demolish various myths about people at work and replace fads with evidence-based recommendations. This is a must read for any leader seeking to bring their organization to peak performance.”

–Sherry A. Whiteley, Senior Vice President and Chief Human Resources Officer–Intuit

Enthusiastic employees outperform. They step up. They rally each other in tough times. They do the “impossible.”

These days, you need enthusiastic employees more than ever. You work hard to hire them. This book shows how to keep them as enthusiastic as they were when they came on board.

Based on research with 8.6 million employees in 412 companies, The Enthusiastic Employee is relentlessly evidence-driven. Extensively updated for the Great Recession, the so-called Millennial generation, and the newest research about workforce diversity, its findings will surprise (maybe even shock) you.

David Sirota and Douglas A. Klein show why the dollars-and-cents business case for greater employee satisfaction has grown even stronger in recent years. They present powerfully convincing data on the deepening linkages between employee attitudes and shareholder value.

Next, they guide you through delivering all three research-proven components of lasting employee enthusiasm: true workplace fairness, pride in one’s work and organization, and the experience of camaraderie. You won’t find handwaving or generalities here. You will find specific management practices that drive greater enthusiasm–and powerful improvements in performance.

  • What employees want, feel, and believe today–after the Great Recession

The impact of the recession on views of pay, benefits, job security, and bosses–and why it matters

  • Build a partnership culture where loyalty actually thrives

How to create the collaboration and trust that is at the heart of every great, enduring business

  • Sustain employee enthusiasm for the long-term

Lessons from those who’ve done it (Mayo Clinic, Costco)…and those who haven’t

  • Use today’s most powerful motivator: achievement

Integrate purpose, principles, enablement, challenge, feedback, recognition, and reward

David Sirota has two abiding professional interests: organization behavior and survey research. Both of these interests took hold at the University of Michigan, where he received his doctorate, and where he worked at that university’s Institute for Social Research, a leading center for applying survey methods to the study of organizations. Upon receiving his doctorate, David was recruited by International Business Machines (IBM) to help initiate behavioral science research there. He stayed at IBM for 12 years in a variety of research and executive positions, leaving in 1972 to set up his own firm, Sirota Consulting, now simply Sirota. The firm specializes in the diagnosis and improvement of the relationships of organizations with all of their key constituencies: employees, customers, suppliers, investors, and communities. In 1996, David became chairman emeritus of the firm, after completing his own succession plan with key employees. He continues to consult with selected clients, primarily on matters of leadership, and collaboration and conflict within and between organizations.

Parallel to his career as a consultant, David has had an academic career, having taught at the School of Industrial and Labor Relations of Cornell University, the School of Industrial Administration of Yale University, the Sloan School of the Massachusetts Institute of Technology, and the Wharton School of the University of Pennsylvania.

David is married with two children and lives in New York City.

Douglas Klein is, likewise, steeped in survey research, with 25 years of experience in the field. Prior to joining Sirota, he worked for AT&T, building leadership assessment centers and conducting employee research, and then at Time Warner, where he conducted employee and customer satisfaction research. Doug brought his insights into employee and customer research to Sirota and helped launch its “linkage” efforts, statistically relating employee attitudes, customer attitudes, and “hard” business metrics. He managed the normative database for the firm for more than a decade (on which so much in the book’s first and second editions is based) and is seen by many as a real historian of employee attitudes. His current role as the firm’s chief leadership advisor allows him to apply his strong analytical skills and decades of client experience to issues of organizational values and culture and to the day-to-day problems faced by senior executives in the management of their companies.

Doug is an active advisor, speaker, and writer. (See his blog on www.sirota.com and search for the many articles he has authored or to which he has contributed.) He holds a master’s degree in industrial and organizational psychology from New York University.

Doug lives in Merrick, New York, with his wife Ilene and their two children.

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