The User Experience Team of One: A Research and Design Survival Guide

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The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned ...
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The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
 

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Editorial Reviews

Review

The exigencies of modern product and Web development mean that projects are often understaffed. When the understaffed designer is you, your success depends on knowing where to cut corners and where to apply a full-court press. This clearly written book shows you what works and what wastes time. It will help you become that well-tempered UX team of one who can be great while doing the impossible. --Alan Cooper, founder of design firm Cooper and author of The Inmates are Running the Asylum

Leah Buley was instrumental in opening my eyes to a more effective approach to UX design. Her lightweight, practical, and collaborative approach not only molds a better user experience but also helps to engage and educate non-UX colleagues. --Paul Boag, host of the Boagworld Web Design Podcast

This book will be a godsend to the lone UX wolves working in startups everywhere. --Janice Fraser, cofounder of Luxr.co and former CEO of Adaptive Path

Leah Buley was instrumental in opening my eyes to a more effective approach to UX design. Her lightweight, practical, and collaborative approach not only molds a better user experience but also helps to engage and educate non-UX colleagues. --Paul Boag, host of the Boagworld Web Design Podcast

This book will be a godsend to the lone UX wolves working in startups everywhere. --Janice Fraser, cofounder of Luxr.co and former CEO of Adaptive Path
 

About the Author

Leah is a design strategist for Intuit, where she works on the future of business and personal finance. She speaks and writes about techniques for spreading the reach of UX inside of organizations. Her work spans a variety of industries, including media, mobile, financial services, education, and non-profit. Before joining Intuit, Leah was an experience designer for Adaptive Path, a pioneering UX consultancy. Her work at Adaptive Path focused on collaborative approaches for UX design. Prior to Adaptive Path, Leah was a user experience team of one in a handful of companies, including Barclays Global Investors, where she championed firm-wide education and adoption of user experience design practices. Leah has a master's degree in library and information science from San Jose State University and a bachelor's in American studies from Barnard College. When she's not working, you can find Leah at the dog park with Roku, the cutest dog ever.

 

Most Helpful Customer Reviews

8 of 8 people found the following review helpfulBy D. Shilov on July 31, 2013
Format: Paperback
Leah Buley's "The User Experience Team of One" fills the void in current UX literature, which glosses over the challenges that UX professionals face in a fledgling UX practice.

There are two parts to the book - philosophy and practice. Philosophy serves as a short and informative primer for beginning UX pros. Practice makes up the bulk of the book and is composed of 27 UX "recipes" that you can use at various stages of a project. You won't find exhaustive coverage of each method here - that's not the point. Instead Leah takes the traditional deliverable-heavy UX techniques and distills them into key components sharing tips on how to use them in the real world. I also liked how each method had a brief section on how to apply them remotely. Let's face it for those of us working in large organizations - we're not all in the same building.

Saying "constraints largely come in the form of other people" Leah cuts right to the heart of the problem. Frequently it's not UX work that's the challenge - it's getting that crucial buy-in. While the title suggests a "Team of One" Leah's theme throughout the book is collaboration. By immersing folks into the process from the beginning you build support for your work over the course of the project. But even if that's not enough there's a dedicated chapter on UX evangelism.

So if you're newly minted UX professional and you're joining an organization with a growing UX practice - buy it. If you have experience and even if you're not a team of one - I still recommend you take a look due to the book's fresh perspective and practical focus.

In the end, The User Experience Team of One serves as a UX catalyst giving you tools to get started while arming you with tips to overcome the inevitable barriers in building a UX practice at your company.
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6 of 6 people found the following review helpfulBy Alan on September 26, 2013
Format: Paperback
This book's title is what caught my attention and after reading it.....I think the title is prefect. Through this book, Leah is giving UX designers, both aspiring and existing, techniques and the motivation to
bring focus to the role of a UX Designer, as well as strategies on how to convince an organization that the role of UX should exist.

This book definitely has an audience and if you're part of that audience, it's a great resource; so, it's important to know who the book is not for. This book isn't as valuable for those who are already experienced UX designers and / or work in an organization which already has UX processes in place. Another situation where this material would not be helpful would be with start ups or organizations who have a more contemporary product design philosophy, e.g. anything 'Lean'. This has to do with how much the book relies on generating deliverables....lots of them. Deliverables make total sense when you're trying to convince others that UX should be taken seriously and / or if you're working in an organization which has disconnected team members. Again, if you're in situation where progress is measured by how many charts, graphs and wireframes are created - then this book is perfect for you.

Besides being very well structured and having great 'If You Only Do One Thing...' summaries, the work throughly covers situations and gives strategies on how to be successful in navigating them. Have trouble getting buy in from the boss that UX is important? ... not sure if you should be freelance or not?...dealing with an organization filled with doubters of UX's value? This book has you covered... and then some.

The '...and then some' is what leads to a kink in the book which holds it back from being invaluable from end to end.Read more ›
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3 of 3 people found the following review helpfulBy Mary Shaw on July 19, 2013
Format: Kindle Edition
I knew this was going to be a great book ever since I saw Leah Buley's excellent 2008 presentation with the same name. As soon as it hit my Kindle I read it from start to finish. Between the UX philosophy presented and suggested real-world tools, I am confident that what I learned from this book will help me strengthen my skills as an independent UX consultant. Thank you Leah Buley!
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2 of 2 people found the following review helpfulBy Laura-Jane Cunningham on February 15, 2014
Format: Kindle Edition Verified Purchase
Use this book if you need to be completely flooded with techniques on conducting UX (mostly) on your own.

This book is written for people just getting started, but it's great for UX practitioners (like me) who find themselves introducing user research into a team that knows the benefits, but has no clue how to execute and scant patience.

You may recognize a lot of the techniques, and most of them are geared for quick and dirty implementation. I encourage you to read the table of contents, as all discussed techniques are listed there.
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2 of 2 people found the following review helpfulBy Caryn Law on August 7, 2013
Format: Paperback
Fantastic book for both experienced and new UX designers. I went into this thinking that it was going to rehash techniques and methods I already knew about, but instead it provided me with a very practical manual of tools, how and when to use them, and how to deal with being the only person on your team advocating for UX. Highly recommended.

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